Knowledge Base Troubleshooting

Why do my Data Sync counts look different on each device?

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Give Fleet a moment to finish syncing

The Data Sync page shows local and cloud totals. Shortly after signing in or making a large change, those totals can differ while the collection is being reconciled.

Check the connection and account

Keep both devices online. Then open Account Settings and select Account Info on each device. The email shown must be the same Fleet email.

Caves of Wonders Account Info settings showing the email address for a Fleet account
Compare the Fleet email in Account Settings → Account Info on both devices.

Use Repair Sync if the counts stay different

Open Account Settings → Data Sync and select Repair Sync. CoW reconciles the local and cloud collection in both directions: missing local data is downloaded, missing cloud data is uploaded, and nothing is wiped.

Caves of Wonders Data Sync settings showing local and cloud totals and the Repair Sync button
Use Repair Sync from Account Settings → Data Sync when local and cloud totals remain different.

Learn what Fleet syncs across devices.